Help & Contact
General
Technical questions
Store locator
Find a dealer near you!
This only applies to commercial customers from Germany.
Questions & Answers
Delivery
Where can I buy the products?

Depending on your location, you can buy our products directly in the Online Shop or through one of our international trading partners. Please ask our Sales Team: [email protected]

How can I purchase Crassus products directly?

For this purpose, please contact our Sales Team +49 (0)30 3474 7650 oder [email protected]

Where can I get the Crassus catalog from?

Yes. We will be happy to send you the required number of printed Crassus catalogs free of charge by post. Please send an emailto [email protected]. Please find also the digital Catalog:

Transport
How long does delivery take?

1-2 working days. We usually process and deliver on the same day that the order is placed. Within Germany, a shipping time of 1-2 working days can be expected. Express deliveries are also possible at any time. Thanks to GLS KlimaProtect, our parcel shipping is 100% climate neutral.

How much does the shipping cost?

Our shipping costs are available here:

Where can deliveries be made?

Worldwide. We deliver worldwide (also directly to construction sites). We work together with qualified export specialists and excellent freight carriers. Please contact our Sales Team for a quote: [email protected]

Can the product be collected from the factory?

Yes. At our Berlin location (Josef-Orlopp-Str. 37, 10365 Berlin, Germany). However, we must have received an order from your source of supply in advance.

Which shipping service provider will my package / pallet be sent with?

DHL and UPS. Usually we use DHL and UPS for international shipping. Depending on the shipping method, we can also work with other providers.

Technical questions
How do I find a suitable product?

Our Adapter-Finder can be used for sewer pipe connections. Otherwise, a look at our product pages will help.
Our Support-Team will also be happy to help: +49 (0)30 3474 765-13 oder [email protected]

I have technical questions about the product

Please contact our Support Team +49 (0)30 3474 765-0 or [email protected]

Have the products been tested and approved?

Yes. Our products have been tested and checked in accordance with all product-relevant standards. They are approved for their intended use as well as a defined area of ​​application. You can find specific information for each product on the respective product detail pages. For further regional-specific information please contact our Technical Team: [email protected]

Which chemicals are the products resistant to?

Please see our resistance list. If you have more questions, please contact our Support Team: +49 (0)30 3474 765-13 oder [email protected]