| Where can I buy the products? |
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Depending on your location, you can buy our products directly in the Online Shop or through one of our international trading partners. Please ask our Sales Team: [email protected] |
| How can I purchase Crassus products directly? |
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For this purpose, please contact our Sales Team +49 (0)30 3474 7650 oder [email protected] |
| Where can I get the Crassus catalog? |
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We will be happy to send you the desired number of printed Crassus catalogs free of charge by mail. Please send an email to [email protected] for this. You can find the digital version here: |
| How long does delivery take? |
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1-2 working days. We usually process and deliver on the same day that the order is placed. Within Germany, a shipping time of 1-2 working days can be expected. Express deliveries are also possible at any time. Thanks to GLS KlimaProtect, our parcel shipping is 100% climate neutral. |
| How much does the shipping cost? |
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Our shipping costs are available here: |
| Where can deliveries be made? |
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Worldwide. We deliver worldwide (also directly to construction sites). We work together with qualified export specialists and excellent freight carriers. Please contact our Sales Team for a quote: [email protected] |
| Is the product available for pickup at the factory? |
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Yes. It is possible at our location at Josef-Orlopp-Straße 37, 10365 Berlin. |
| Which shipping service provider will my package / pallet be sent with? |
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DHL and UPS. Usually we use DHL and UPS for international shipping. Depending on the shipping method, we can also work with other providers. |
| How do I find a suitable product? |
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Our Adapter-Finder can be used for sewer pipe connections. Otherwise, a look at our product pages will help. |
| I have technical questions about the product |
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Please contact our Support Team +49 (0)30 3474 765-0 or [email protected] |
| Have the products been tested and approved? |
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Yes. Our products have been tested and checked in accordance with all product-relevant standards. They are approved for their intended use as well as a defined area of application. You can find specific information for each product on the respective product detail pages. For further regional-specific information please contact our Technical Team: [email protected] |
| Which chemicals are the products resistant to? |
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Please see our resistance list. If you have more questions, please contact our Support Team: +49 (0)30 3474 765-13 oder [email protected] |
